Support
Support
Answers to common questions about installing, registering and buying SATORI. If you still need help, write to [email protected].
Requirements
System requirements
What do I need?
A Mac running macOS 12 or later, Apple Silicon or Intel. SATORI runs as an AU or VST3 plug-in in your DAW, or as a standalone app. Windows is not supported.
Install
Installation
How do I install it?
Get the zip from the download page, unzip it and double-click the pkg inside. The installer is notarized by Apple, so it opens normally. You will be asked for your Mac's administrator password.
SATORI doesn't show up in my DAW
Restart your DAW after installing. In Logic Pro, choose Instrument slot → AU Instruments → FOLKS Instruments → SATORI. If it still doesn't appear, check that /Library/Audio/Plug-Ins/Components/SATORI.component (AU) or /Library/Audio/Plug-Ins/VST3/SATORI.vst3 (VST3) exists, then rescan plug-ins in your DAW.
I hear no sound
The troubleshooting chapter of the owner's manual walks through the checks for the standalone app and for DAWs. You can also write to us.
Trial
7-day trial
Can I try it before buying?
Until you register a serial, SATORI runs with every feature for 7 days from the first time you open its window. After that the sound stops, but your DAW projects still save and reopen as usual. Register a serial and the sound comes back right away.
Purchase & registration
Purchase and registration
What happens after I buy?
As soon as the payment goes through, you receive an e-mail with your serial number and download link. It comes from [email protected] with a subject starting "SATORI No.".
How do I register?
Open SATORI and click DEMO at the top right of the ENVELOPE / LFO panel. Copy the whole serial from the e-mail (it starts with SATORI-), paste it and press REGISTER. Your serial number is engraved where DEMO was, straight away. No restart needed.
Registration fails
A serial is invalid if even one character is missing. Select it to the very end, even if it wraps across lines in the e-mail. Upper and lower case and hyphens don't matter.
I didn't get the serial e-mail
Check your spam folder and the address you entered at checkout. If you can't find it, write to [email protected] with the order number from Paddle's receipt e-mail, and we will resend it.
Can I use it on more than one Mac?
Yes. The license lets the buyer, or the company that bought it, use SATORI on any number of computers they own or control. Register the same serial on each Mac.
Updates
Updates
Checking for updates
Click the plate at the top right of the panel (DEMO or your serial number) and press CHECK FOR UPDATES to see whether a newer version is out.
Refunds
Refunds
Can I get a refund?
Within 14 days of purchase you can get a full refund for any reason. Use the "View receipt" link in your Paddle order confirmation e-mail or visit paddle.net, or write to [email protected]. When a refund is issued, the licence granted by that serial number ends. See the terms for details.
Still stuck, or have another question? Write to us.
[email protected]